Ordering procedure

Quotations
Before sending a price inquiry please take a look at our list of distributors to see whether any of them is operating in your region. In case your country does not have a distributor send an email to ordering[at]genorama.com with the information about the product you are interested in. All quotations are confidential and intended solely for the use of the individual or organisation to which they are addressed.                            

Ordering
Before placing an order to ordering[at]genorama.com please take a look at our list of distributors to see whether any of them is operating in your region. As we do not yet have an official web store just send the catalogue numbers and product names via email either to ordering[at]genorama.com or in case of a distributor in your region to them. In case your institution requires purchase order numbers add one to the order.

Once the order has arrived to Genorama you will be notified via “Order confirmation” email that contains the number of desired products and shipping address (must be agreed prior). In case all details are correct invoice with payment term of 10 days would be followed.

Shipping
Once the invoice has been settled the manufacturing period for Analysis KITs is up to two weeks. You will also be notified of an outbound shipment via “Delivery note” email that contains the description of goods and the DHL tracking number. We use DHL courier service for all our shipments. In order to ensure precise delivery do let us know your exact shipping address and contact phone number. Shipping and handling costs are not included in the price of the products and will be charged separately.

VAT (value added tax) number
For all our customers in EU the VAT number is mandatory. In case you do not know it do ask from your accountancy department.

Invoicing
Invoice for Genorama products will be sent to you via your email after receiving your order. The manufacturing starts after receiving your payment. Please use the IBAN account number for wire transfer and note that invoice number is required in the comment field.

Genorama Ltd. bank requisite information
VAT no: EE101259116
Account no. 221042820933
IBAN: EE412200221042820933
Bank: Swedbank, 8 Liivalaia, Tallinn, Estonia
SWIFT: HABAEE2X