Instructions for buccal sample collection

What shall You do when You are not receiving our emails

Due to automatic email filters, not all emails might get delivered. Adding our domain address to your approved sender list (Whitelisting) ensures that the emails we send do not go to spam. Whitelisting is not complicated and only takes a few minutes if you follow the instructions. You will find instructions for different email service providers below. In order to add us to the list, you can follow the instructions or contact your network administrator and/or IT support and ask to have emails from our domain ( whitelisted.

Whitelisting emails

  • In Outlook Go to the Home tab. Click on Junk –> Junk Email Options In the Junk Email Options section, navigate to the Safe Senders tab, and click Add. In the Add address or domain box, enter (or and click OK in order to save the change.
  • In Outlook mobile app Open Outlook Mobile App. Click on the message that you want to whitelist. Click on the three dots in the top right corner. Click “Move to focused inbox”. When the pop-up screen comes up, click “Move this and all future messages”.
  • In Gmail The Gmail whitelist process can be done quickly through the web client: Click the settings button (in the top-right corner of the screen), then select “Settings” from the resulting drop-down menu. Navigate to the tab labelled “Filtered and Blocked Addreses” Select “Create a new filter” and enter the emails or domains you want to whitelist. To whitelist every sender from Genorama LLC, type the domain alone, such as “”. This will tell Gmail to approve every message from a us. Click “Create filter” to approve the new filter, then mark “Never send to Spam” to whitelist every email within the filter. You can also choose to Star these emails, apply a given label, or mark them as important.
  • In Gmail mobile app Open the Gmail application. Navigate to Spam or Junk Folder. Click on the message you wish to view. Select the option “Report not spam”. You will now receive messages from this sender as normal.
  • In Hotmail Login to your Hotmail, click on the Settings icon at the top right side of the page, expand it and click on More Mail Settings Click on Safe and blocked senders Click Safe Senders Insert the email address you want to whitelist, then click Add to list. To whitelist every sender from Genorama LLC, type the domain alone, such as “”. Email address has been whitelisted and will skip spam check by Hotmail.
Relationship tests

Paternity tests are performed on samples taken from the child(ren) and the putative father. A child inherits two alleles of DNA loci in each chromosomal pair from the parents, one from the mother and one from the father. Therefore, in order to confirm paternity or maternity, the child and the parent must share one common allele in each of the loci tested.

In addition to establishing paternity, genetic testing can also identify other biological relationships that include siblingship testing or grandparents testing. 

Relationship tests are based on comparing the alleles identified in the tested samples and using these allele frequencies in the population to estimate probabilities.

Paternity Test Results Interpretation

Paternity test compares the alleles of the putative father and child in specific DNA loci. The result of the test either confirms or excludes the paternity. The confirming result indicates at least a 99.9% probability of the biological paternity. Exclusion indicates with 100% probability that biological paternity has been ruled out.

What does *Sharing common allelic loci 17/18* mean?

Scientific evidence has shown that changes (mutations) can occur in gamete DNA that are passed to offspring. This means that during the formation of gametes, random changes in DNA can occur that result in the absence of the common allele in the father and the child at a particular DNA locus. The frequency of mutations varies between regions of DNA and is less than 1% for the loci used for identification.

Can a paternity test be carried out without a sample from the mother?

Including the mother’s sample in the paternity test gives a more reliable result, as it is possible to identify the DNA alleles that are inherited from the father. The inclusion of a DNA sample from the mother is recommended but not mandatory for an accurate test.

How to understand the results of relationship tests (grandparents and grandchildren test and siblingship tests)?

A kinship test compares the DNA alleles of the tested individuals and gives a probabilistic answer to their potential degree of kinship. The higher the percentage, the higher the probability of their potential degree of kinship. The lower the percentage, the higher the probability that the questioned relationship does not exist.

Calculations of the kinship test are based on statistical estimates derived from genetics, so the results of the relatedness test may not always give unambiguous answers.

Are the results acceptable by court?

The test results are not usable in legal proceedings due to the lack of control over sampling procedure, unless all test subjects provide samples simultaneously at the Genorama laboratory.

How long will it take to receive the results?

Testing typically takes 5-10 working days after samples reach the lab.