Instructions for buccal sample collection

What shall You do when You are not receiving our emails

Due to automatic email filters, not all emails might get delivered. Adding our domain address to your approved sender list (Whitelisting) ensures that the emails we send do not go to spam. Whitelisting is not complicated and only takes a few minutes if you follow the instructions. You will find instructions for different email service providers below. In order to add us to the list, you can follow the instructions or contact your network administrator and/or IT support and ask to have emails from our domain ( whitelisted.

Whitelisting emails

  • In Outlook Go to the Home tab. Click on Junk –> Junk Email Options In the Junk Email Options section, navigate to the Safe Senders tab, and click Add. In the Add address or domain box, enter (or and click OK in order to save the change.
  • In Outlook mobile app Open Outlook Mobile App. Click on the message that you want to whitelist. Click on the three dots in the top right corner. Click “Move to focused inbox”. When the pop-up screen comes up, click “Move this and all future messages”.
  • In Gmail The Gmail whitelist process can be done quickly through the web client: Click the settings button (in the top-right corner of the screen), then select “Settings” from the resulting drop-down menu. Navigate to the tab labelled “Filtered and Blocked Addreses” Select “Create a new filter” and enter the emails or domains you want to whitelist. To whitelist every sender from Genorama LLC, type the domain alone, such as “”. This will tell Gmail to approve every message from a us. Click “Create filter” to approve the new filter, then mark “Never send to Spam” to whitelist every email within the filter. You can also choose to Star these emails, apply a given label, or mark them as important.
  • In Gmail mobile app Open the Gmail application. Navigate to Spam or Junk Folder. Click on the message you wish to view. Select the option “Report not spam”. You will now receive messages from this sender as normal.
  • In Hotmail Login to your Hotmail, click on the Settings icon at the top right side of the page, expand it and click on More Mail Settings Click on Safe and blocked senders Click Safe Senders Insert the email address you want to whitelist, then click Add to list. To whitelist every sender from Genorama LLC, type the domain alone, such as “”. Email address has been whitelisted and will skip spam check by Hotmail.
Interpretation of the biological relationship testing results

Biological relationship testing makes it possible not only to establish paternity but also to identify other biological links, including siblingship or grandparents. Biological relationship tests are based on a mathematical comparison of the allele values of the individuals tested and the allele frequencies in the population.

In paternity testing, the parties involved are the alleged father and the child(ren). Generally, a child inherits two alleles from its parents in each DNA locus, one from the mother and the other from the father, so to confirm paternity or maternity, the child and parent must share one allele in each locus tested. Including the mother’s sample in paternity testing can make a significant difference to the likelihood of paternity, as it is possible to identify the DNA alleles that are inherited from the father. Without the inclusion of a maternal sample, research has shown a higher incidence of false positive paternity estimates. In this case, the alleles shared by the child and the tested male may not in fact be inherited from the particular tested male, but may in fact be inherited from the mother, so that the allele biologically inherited from the father may not be present in the particular male, and the tested male may not be biologically the father of the child.

Paternity testing compares the alleles of the presumed father and child in specific DNA regions. The result of the test is to rule out or confirm paternity. A positive result indicates that there is at least a 99.99% probability that the child is the biological father. A negative result indicates with 100% probability that biological paternity has been excluded. The test results are not usable in court proceedings due to the unverifiability of the sampling, unless all the persons are tested at the same time on the spot and their identities are identified by means of an identity document.

Scientific studies have shown that changes (mutations) can occur in gamete DNA which are passed on to offspring. In the case of genetic testing, this means that the alleles that are identified can be lengthened or shortened, i.e. the numerical value that we show in the report changes from one locus to the next. The mutation frequencies vary between regions of the DNA and are less than 1% for the loci used in the detection (for example, the mutation frequency of the TH01 loci in the male line is 0.009%, the mutation frequency of the D3S1358 loci is 0.13%, the mutation frequency of the D18S51 loci is 0.22% and the mutation frequency of the FGA loci is 0.32%). This means that during the formation of spermatozoa, random changes in the DNA can occur that result in the father and the child not sharing an allele at a particular DNA locus.